Audio/Video Quality in Live Session
NotaryHub Team
Last Update 2 years ago
If the quality of your audio or video deteriorates to a level where you cannot communicate properly, hear, or see the participant(s) 100%, then you'll need to terminate the session by closing your browser, thereby exiting the session.
Once all parties have verified a strong internet connection you may re-enter the same session ID or begin a new rescheduling process. This is a State law requirement to ensure compliance for RON.
If you have technical issues during a notary session, start by making sure:
- You are using a supported browser
- You allowed access to your camera and microphone when you joined the session
- Audio and video are enabled on your device and in your browser
- You have a network connection
- Third-party cookies are enabled in your browser (notaries only)
Connectivity issues
- Poor Connection in a Remote Notary Session ("Reconnecting" Message)
- Participant Dropped from a Remote Notary Session
Audio and video issues
If you have video and audio connectivity issues during the session, begin troubleshooting with these steps:
- Refresh your browser
- Check your browser settings
- Check your network connection
- Have the notary try resetting your audio and video connections or reconnecting to the session
Check your browser settings
Learn how to check your browser settings to make sure audio and video are enabled: